Technical Writing and Documentation

We strive to communicate through text and format. We help clients express concepts and transfer information with carefully organized messages. Clear communication requires careful analysis of your customers' or users' interest, capacity, and needs.

We work in your office or ours. We produce documents from raw data or draft material, or revisions of finished and in-process material. Do you need production services? We can coordinate translation of text and the printing of your documents.

We provide technical writing, marketing communications, document design, and project management services. We listen closely to our customers, because no one knows their business like they do. That way, we always deliver exactly what our customers demand: quality writing that meets their business needs.

From project conception through launch, we work with subject matter experts and project managers to translate technology into straightforward instructions, procedures, and reference materials for a specific audience. We work accurately and efficiently while remaining sensitive to project deadlines.

Two important steps in the information design process are identifying the audience and learning the intended use of the product.  We accomplish both of these steps by interviewing engineers, quality assurance testers, regulatory and marketing personnel, and other stakeholders.  We also study supporting documents, such as project plans and marketing and technical specifications to increase my knowledge of the product and the target audience.

An aspect of technical writing we truly enjoy is learning new tools and technologies. Almost every project requires we use a different combination of hardware and software applications. Not every tool is suited for every purpose. Many times, using several applications in harmony produces the best product.